Refund Policy

Effective Date: June 25, 2025

Company Name: Linphone Asia

At Linphone Asia, we strive to ensure that our customers are fully satisfied with the dialer services we provide. This Refund Policy outlines the specific conditions under which a refund may be issued.

1. Refund Eligibility

Refunds are only offered in the following case:

The dialer fails to make or receive inbound and/or outbound calls,
and
Our support team is unable to resolve the issue or provide a working replacement account.

If these two conditions are met and verified by our technical support team, a full refund for that billing cycle will be issued.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

You change your mind after purchase
Service issues due to poor internet connectivity on the user’s end
Misuse, unauthorized access, or violation of terms
If a replacement account has already been offered and is working

3. Refund Request Process

To request a refund:

Contact our support team at billing@linphoneasia.com with your account details and a description of the issue.
Our team will investigate and may request screenshots, logs, or test results.
If the issue is confirmed and no working solution is possible, a refund will be processed within 3 business days.

4. Mode of Refund

Refunds will be issued using the original method of payment used at the time of purchase.

5. Contact Us

If you have questions about your eligibility or need help with the refund process, reach out to:

📧 Email: billing@linphoneasia.com

📞 Phone: +92 318 055 8989

🌐 Website: www.linphoneasia.com

We are committed to providing high-quality dialer services and transparent customer support. Thank you for choosing Linphone Asia.